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Transactions

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Transactions

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Earning

How can I earn with Divi Wallet?

Divi Wallet offers users the ability to put their crypto to work in our Vaults. Our vaults are unique in that you are always in control of your money, and you can add or remove funds at any time.

Transactions

Can I revert a transaction?

Transactions on the blockchain are permanent. Once they have been sent and confirmed, they are not reversable.

Security

I forgot my pin number! Help!

If you have forgotten your pin, you will need to reset your account. Please contact support if you're concerned, and only use official links.

KYC

What is KYC

Features

Can I maintain the same Divi Wallet on more than one device, simultaneously?

Yes, more than one device can hold the same Divi Wallet - note that anyone with access to those devices also has access to the funds controlled by the same seed words

Support

How do I contact support?

Only ever contact support through official links. These can be found either via our website, or from within the applicaiton.

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Support.

Transactions

How quickly does money appear in my wallet?

Depending on the currency, a transfer can be anywhere from instant, to a couple of minutes.

Security

What should I do if I lose access to my wallet?

If you are having trouble accessig Divi Wallet, get in touch with our support team as soon as possible.

Earning

I don't seem to be receiving rewards?

Support

A support person reached out to me? What should I do?

Divi Wallet support will never approach you first. If you recieve any unsolicited messages, ignore them. Reminder: we will never ask for your seed phrase, and you should never give it to someone over the internet.

KYC

Why is KYC neccessary?

Transactions

What is the difference between pending and spendable?

Security

How secure is Divi Wallet?

Divi Wallet is a self-custodial wallet which means you're always in total control. We never have access to your acccount or funds.

Earning

What are the estimated returns of Divi Vaults?

Divi Vaults are a part of the blockchain. Every person that runs a vault is contributing to the network. Every block that is created, one person wins a reward.

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Support

When is support active?

We pride ourselves on our support stars. This crew of global crypto veterans works around the clock to ensure you always have the help you need. We're here to help, 24/7.

KYC

Can I use Divi Wallet anonymously?

Transactions

What fees does Divi Wallet charge to send crypto?

Divi Wallet doesn't charge fees for using your own money. However, every blockchain has it's own transaction fee. Divi Wallet will show the cost of a transaction before sending.

Security

What do I do with my Seed Phrase?

Your seed phrase is your wallet backup. It grants total access to the associated crypto wallet. It should be treated with respect and care. We recommend that you securely store your seed phrase offline i.e. never store as a .jpg on a device or in an unencrypted plain text file on any device

Earning

I get an error when attempting to withdraw funds from the vault

If you have experienced an error whilst attempting to withdraw a part-balance from a staking vault, this may be because 1) your current vault balance exceeds the active subscription tier level or 2) your subscription for your vault has lapsed.

Earning

Where do my staking rewards go?

When you receive a staking reward from vaulting your DIVI, the reward is added to the vault balance and you will see the reward in the mobile wallet identified as 'Staking Reward'. You can also see any reward by clicking 'Earn' and then by clicking on the staking vault, you will see any rewards earnt.The rewards remain in the vault and are automatically added to your staking balance and will themselves stake.

Transactions

My funds haven't arrived yet, what should I do?

Funds don't get lost on the blockchain. There may be a couple of instances where a transaction takes longer than usual, if the network is congested. Give it a minute, it will arrive!

Earning

Where do I see any lottery tickets?

If you have received a staking reward, you will also get one lottery ticket and this will appear in your wallet under 'Earn'. In the staking section, you will see your Staking Vault and any lottery tickets you have earned for the next lottery draw will be listed underneath.

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Divi's Lottery Blocks

Earning

I was rewarded with a lottery ticket and this has now disappeared - where did it go?

Lottery tickets awarded are valid for the next weekly lottery draw only and are then discarded and you start again.

Earning

When I earn a staking reward that takes me into the next vault subscription tier level, do I need to increase my subscription?

No, an additional vault subscription would only be required if you fund your vault with additional DIVI and this additional funding takes you into a higher subscription tier.Staking rewards earned do not vary your current subscription and are merely added to your vault balance.

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We’re here to help. All day, everyday.

Official Divi Wallet Support

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FAQs

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We’re here to help.
All day, everyday.